Maintenance Requests

Report a Repair or Maintenance Issue

At Ray White 360 Property Management, we understand that a well-maintained rental property is essential for your comfort and safety. If you’ve noticed a repair or maintenance issue in your home, please let us know as soon as possible so we can assess the situation and arrange the appropriate action.

Whether it’s a plumbing problem, faulty appliance, damaged fixture, heating issue, or general wear and tear, reporting maintenance promptly helps us work with your landlord and trusted contractors to resolve the issue efficiently.

Before You Lodge Your Request

Providing accurate information allows our property management team to respond more quickly and arrange the right tradesperson if required.

When submitting your maintenance request, please include:

• A clear description of the repair or maintenance issue
• When you first noticed the problem
• The room or area of the rental property that is affected
• Photos or videos to help illustrate the issue, where possible
• Whether the problem is worsening or causing additional damage
• Your preferred contact details and availability for property access

The more information you provide, the faster we can process your request and keep you updated throughout the maintenance process.

Urgent Maintenance

Some maintenance issues require immediate attention. If your rental property has an urgent problem that presents a safety risk, causes significant damage, results in the loss of an essential service, or affects the security of the property, please contact Ray White 360 Property Management immediately using the emergency maintenance contact details provided at the start of your tenancy.

If there is an immediate danger to life, health, or safety, always call 111 before contacting our office.

Routine Maintenance

For non-urgent repairs and general maintenance, please complete the maintenance request form below. Once we receive your request, our team will review the information, coordinate with the property owner where required, and arrange the appropriate next steps.

To avoid delays or potential reimbursement issues, please do not organise repairs independently unless you have received prior approval from Ray White 360 Property Management.

Submit a Maintenance Request

Complete the form below with as much detail as possible, and our property management team will be in touch as soon as practicable to assist with your maintenance request.