Report a Maintenance Issue

At Ray White 360 Property Management, we know that keeping a rental property in good condition matters for both comfort and safety. If something in your home needs repair, please let us know promptly so our property management team can review the issue and arrange the next steps.

What to Include in Your Request

A few details can help us understand the problem and organise the right assistance. Please provide:

• What has happened and what needs attention
• When you first noticed the issue
• The room or area affected
• Photos or videos, if available
• Details of any further damage or changes
• Your contact details and suitable times for access

The clearer the information, the easier it is for us to assess the maintenance request.

Urgent Repairs

If the issue creates an immediate safety concern, causes serious property damage, affects an essential service or compromises the security of the rental property, use the emergency maintenance contact provided at the beginning of your tenancy.

For an immediate threat to life or safety, call 111 first.

Routine Maintenance

For general repairs, please use the maintenance request form below. Our team will review your request and arrange the appropriate action.

Please do not arrange repairs yourself unless Ray White 360 Property Management has approved this beforehand.

Submit Your Request

Complete the form below with as much information as possible so our property management team can assist.